Back to the Future for Face-to-Face Retail in 2021 – Part 1: Where we’ve been and where we are

Yes, we all know traditional retail is doomed, right? Digital is everything, and then COVID came along. Wow! But is it really the case? Is face-to-face retail really on its way out? And if not, why?

In this first piece we explore the outlook for face-to-face retail, as well as consumers’ current feelings about face-to-face shopping as we emerge from COVID-19. In Part Two, next week, we’ll look further at the future trends that will shape in-store delivery.

Download Part One of this research using the button below

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