In part one, we illustrated how retail sales had boomed in 2020, as well as how consumers were dealing with a return to the shops. Retail sales appear to continue to be strong in early 2021. So, the key question now is how can face-to-face retail take advantage of current growth and beyond?
In Part Two, we’ve taken a look at what some of the ‘futurists’ from different publications and sources are saying about retail in 2021, as well as added our own thoughts. Many highlight issues such as the increasing role of AI personalisation, and AR-powered shopping experiences online amongst others came up. We’ve focused on what we see as the top three themes that are going to impact face-to-face retailers and believe these show a dynamic face-to-face retail landscape and indicate a potentially strong future for the sector.
Download Part Two of this research using the button below.