Month: March 2021

Back to the Future for Face-to-Face Retail in 2021 – Part 2: Evolving the Face-to-Face Experience

In part one, we illustrated how retail sales had boomed in 2020, as well as how consumers were dealing with a return to the shops. Retail sales appear to continue to be strong in early 2021. So, the key question now is how can face-to-face retail take advantage of current growth and beyond? In Part …

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Back to the Future for Face-to-Face Retail in 2021 – Part 1: Where we’ve been and where we are

Yes, we all know traditional retail is doomed, right? Digital is everything, and then COVID came along. Wow! But is it really the case? Is face-to-face retail really on its way out? And if not, why? In this first piece we explore the outlook for face-to-face retail, as well as consumers’ current feelings about face-to-face …

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